The Dynamics 365 set of business applications are getting the similar Copilot AI capabilities with Large Language Models (LLM) as many other services. Copilot features are coming to Sales, Customer Service, Customer Insights, Marketing, and Supply Chain Center in the coming months. For example, Copilot with Dynamics 365 Sales and the Viva Sales integration will allow sellers to respond to customer emails in a few clicks with auto-generated emails with sales and pricing data pulled automatically from other systems. Copilot for Customer Insights will allow marketing teams to use natural language to get insights into customer interactions and new ways to identify customer segments and profiles. Copilot in Supply Chain Center will allow natural language to review and discover impacts across an end-to-end supply chain, automatically generate the notification emails, and identify options to mitigate delivery risks. More information on these and other Dynamics 365 Copilot capabilities can be found here.
Why This Matters
- Bringing natural language into the business processes aligns well with how business decision makers work and will unlock new insights and capabilities not previously possible. For example, the AI in Customer Insights may identify new customer patterns never known before.
- Other Copilot capabilities in other tools and services will enhance those found in Dynamics 365. The official announcement discusses the Viva Sales integration already present. These are likely to extend into the Power Platform and Microsoft 365 soon.