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Services
Managed IT Services
Serverless Solutions manages your infrastructure, endpoints, cloud environments, and user support — under a single, accountable service model with defined SLAs.
30min
Critical issue response SLA
24/7
Infrastructure monitoring
6
Core service pillars
TX
Houston · Dallas · Austin · SA
Certifications & Partnerships
Microsoft Partner Google Cloud Partner NIST CSF Aligned SOC 2 Operations CMMC Ready
Modern Managed IT Services
Managed IT Services for Modern, Complex Environments
IT environments today span cloud platforms, on-prem systems, distributed endpoints, and increasingly complex security requirements. Managing these systems effectively requires more than reactive support. It requires structure, visibility, and a disciplined operational model.
Serverless Solutions is built to operate in these environments. We support organizations that rely on interconnected systems, evolving infrastructure, and high availability requirements. Whether working as a fully managed provider or alongside internal IT teams, we bring consistency, accountability, and proactive oversight to day-to-day operations.
Our approach ensures systems remain stable, performance is maintained, and risks are addressed before they impact the business.
Core service capabilities
What our Managed IT
Services Include
Proactive Monitoring & Alerting
24/7 infrastructure, network, and application monitoring with SLA-backed response times. RMM tooling, alert triage, and escalation workflows. Includes performance baselining and monthly reporting.
Help Desk & End-user Support
Tier-1 and Tier-2 support across devices, OS, M365, and Google Workspace. Ticketing SLAs, onboarding/offboarding workflows, and password & access management.
Cloud Infrastructure Management
Ongoing management of Azure, GCP, and hybrid environments. Cost optimization, patching, uptime SLAs, and IaC-driven configuration. We operate as your cloud ops team.
Endpoint & Device Management
Ongoing management of Azure, GCP, and hybrid environments. Cost optimization, patching, uptime SLAs, and IaC-driven configuration. We operate as your cloud ops team.
Security-aligned IT Operations
Operational IT practices aligned to NIST and CIS controls. Vulnerability management, access reviews, MFA enforcement, and compliance reporting built into every managed engagement.
Vendor & License Management
Ongoing management of Azure, GCP, and hybrid environments. Cost optimization, patching, uptime SLAs, and IaC-driven configuration. We operate as your cloud ops team.
How We Work
Delivery Model
Whether you have no internal IT, a small internal team, or a specific project need, we have a model designed for your situation.
Most Common
Fully managed IT
We take full operational responsibility for your IT environment — infrastructure, endpoints, cloud, help desk, and security operations. One contract, one team, one point of accountability.
– Best for: 25–500 person organizations
– No internal IT staff required
– Fixed monthly fee, defined SLAs
– No internal IT staff required
– Fixed monthly fee, defined SLAs
Growing Segment
Co-managed IT
We work alongside your internal IT team. You retain strategic and relationship oversight; we handle operational load — monitoring, patching, help desk volume, and after-hours coverage.
– Best for: companies with 1–3 IT staff
– Augments, does not replace your team
– Common in post-acquisition environments
– Augments, does not replace your team
– Common in post-acquisition environments
Project-based
Project-to-managed transition
We scope and execute a defined project — migration, assessment, infrastructure buildout — and then transition into an ongoing managed services engagement from a position of full environment knowledge.
– Best for: new clients, PE portfolio cos.
– No handoff friction at transition
– Fixed scope, defined deliverables
– No handoff friction at transition
– Fixed scope, defined deliverables
Our Engagement Model
From assessment to ongoing operations: A proven 4-step model
01
Assess
Evaluate current environment, identify gaps, document risks, and establish baselines.
1–2 weeks
02
Stabilize
Address critical gaps, standardize tooling and configurations, deploy monitoring and endpoint management.
2–4 weeks
03
Manage
24/7 monitoring, help desk, patching, and cloud operations under defined SLAs with monthly reporting.
Ongoing
04
Optimize
Quarterly business reviews, capacity planning, cost optimization cycles, and compliance alignment.
Continuous
Industries We Serve
Deep Expertise in High-Complexity Environments
Energy & Oil/Gas
Support for SCADA systems, production data, field operations, and OT/IT security alignment.
Healthcare
Secure, compliant IT environments for clinics and hospital groups requiring reliability and speed.
Hospitality
Technology for enterprise restaurant groups and hotels, including loyalty platforms and real-time engagement.
Private Equity
Rapid TSA exits, complete IT stand-ups, and secure environments ready for scale.
Multinational Companies
Global infrastructure support and secure cloud architectures for distributed workforces.
Why Choose Us
Why Serverless Solutions
We take a disciplined, proactive approach to Managed IT Services.
Most MSPs are generalists. We are not. Our managed IT practice is built specifically for organizations where security, compliance, and operational continuity are non-negotiable.
Microsoft &
Google partner
Google partner
Certified operations across M365, Azure, and Google Workspace environments.
Security-first
delivery
delivery
Every managed IT engagement is integrated with our security practice — same team, same environment context.
Texas-based &
focused
focused
Deep familiarity with the regulatory and operational environments facing Texas businesses across four major metros.
Frequently Asked Questions
Common Questions About Managed IT Services
-
What does managed IT services cost?
Managed IT is typically priced per-user or per-device — ranging from $75–$200/user/month depending on scope, environment complexity, and SLA requirements. We provide fixed-fee proposals after an initial assessment. No variable charges for ticket volume.
-
What's the difference between managed IT and break-fix?
Break-fix is reactive — you call when something fails and pay for the fix. Managed IT is proactive operational ownership. We monitor your environment continuously and resolve many issues before you're aware of them, under contracted SLAs.
-
Do I need managed IT if I already have an internal IT person?
Often yes. A single IT hire cannot provide 24/7 coverage, specialized cloud or security expertise, and high-volume help desk support simultaneously. Our co-managed IT model is designed specifically for this — we extend capacity without replacing your team.
-
What response time SLA should I expect?
Critical issues (system down, security event): 30-minute response, 4-hour resolution target. High-priority: 2-hour response. Standard requests: next business day. Custom SLA tiers available for stricter requirements.
-
Is co-managed IT right for my business?
Co-managed IT works well for organizations with 1–3 internal IT staff who need to offload operational work while retaining strategic oversight internally. It's also common in post-acquisition scenarios where the portfolio company has an existing IT lead who knows the business.
-
How does managed IT integrate with managed security?
At Serverless Solutions, managed IT and managed security share a common operational layer. Your environment context, asset inventory, and incident history are shared across both practices — eliminating the visibility gaps that occur when IT and security are handled by different vendors.
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